Non-verbal communication is the transmission of messages or signals through body language, gestures, facial expressions, tone of voice, eye contact, posture, and other non-verbal cues, rather than using spoken or written words. It is an essential aspect of communication and can convey a range of emotions and meanings that words alone cannot express.
Non-verbal communication is crucial in sales as it can greatly impact the success or failure of a sale. When communicating with potential customers, sales professionals rely on non-verbal cues to build rapport, convey confidence and credibility, and establish trust.
Here are some ways in which non-verbal communication is important in sales:
Non-verbal cues such as a warm smile, eye contact, and a relaxed posture can help build a connection with a potential customer, making them more open to hearing the sales pitch.
Conveying confidence and credibility
Non-verbal cues such as a firm handshake, maintaining eye contact, and using an assertive tone of voice can convey confidence and credibility, which can help establish trust and persuade the customer to make a purchase.
Understanding customer needs
Non-verbal cues such as facial expressions, tone of voice, and body language can provide insights into the customer's emotions and needs, allowing the salesperson to tailor their pitch accordingly.
Non-verbal cues such as nodding, smiling, and maintaining eye contact can help the salesperson overcome objections and create a positive environment for negotiation.
Closing the sale
Non-verbal cues such as a positive attitude, confidence, and enthusiasm can help the salesperson close the sale and seal the deal.
Non-verbal communication is a critical component of effective communication, especially in sales. By understanding and using non-verbal cues effectively, sales professionals can build rapport, establish trust, and persuade potential customers to make a purchase.
How Gleenr can help
Our software uses machine learning algorithms to analyze facial expressions and detect emotions such as happiness, sadness, anger, or surprise. The algorithms analyze individual frames in a live or recorded video and run various modules that pick up subtle change in facial expressions and compare those action units against establish Facial Action Coding System ("FACS") research. By picking up these sentiments, Gleenr can help sales persons assess non-verbal cues that may not be so obvious during a video call and use those cues to overcome objections and ultimately close the sale.
Our technology can be used in various fields such as marketing, healthcare, and entertainment to analyze customer feedback, and monitor patient conditions.